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Premier has consistently provided great service for us for several years now. They are easy to reach and work with, they communicate well on when to expect technicians (who have always been on time), and the technicians have always been knowledgeable, capable, and clear about what is happening with our systems. David was our tech today and was very helpful, diagnosed the problem, and has a plan to get us back on track.
Replaced my Basement System. Excellent nice clean work! Martin and Caesar are excellent technicians! Friendly and knowledgeable. The entire experience was excellent from the beginning of the first phone call, office staff was very helpful (Amanda). If you need a local HVAC company in Canton, I would Definitely Highly Recommend them!!! Don’t hesitate call Premier today.
Premier stepped in when my former HVAC vendor withdrew from the geothermal market. They serviced my unit once and at the second service call advised that it needed replacement. They sent a gentleman out to advise us on our options who made a great deal of sense, provided rational responses to our question and then installed a heat pump which has worked very well so far.
Can’t say enough about Premier’s service team, more specifically, Jaren. We lost power last night and thermostat would not restart so we were without A/C all night and the next day. Jaren came this evening and within seconds diagnosed the problem and had a new thermostat on his truck! In less than one hour we had A/C and reconnected to our wifi thermostat. Thank you Jaren, from the bottom of our hearts.
Last night, the outdoor AC unit started making loud noises and the fan wasn’t spinning anymore. Contacted Premier the following morning via their website, and they called back shortly after to schedule Steve P. to come out this afternoon at 2pm. He arrived on time, identified the cause immediately, clearly explained the issue and how much the costs would be, and then replaced the part all within 30 mins. I always recommend Premier.
Premier just installed two new Lennox heat pumps in my home. The sales team was very helpful answering all my questions and recommending the most cost efficient models for my home. The installers were on time, polite & professional and completed the project quicker than planned. When they left my home was spotless. I highly recommend Premier to Anyone considering new HVAC equipment.