Premier Indoor Comfort Systems LLC Blog : Archive for the ‘Reviews’ Category

Testimonial- Jerimiah K. in Decatur

Monday, November 28th, 2011

Annual maintenance of your heating system can catch problems early, as Jerimiah K. in Decatur knows! Here is what he wrote to use about his recent furnace replacement:

Our experience began when James Knox, our service technician, expertly discovered a potential future problem with our old HVAC unit during our semiannual service. He briefly went over our options with me, and suggested I talk further with Steve Kenyon, our salesperson. Steve helped us make a very informed decision in the replacement of our system. The staff arranged financing and prompt installation, allowing us to take full advantage of rebates and tax credits available to us. The installation process was very clean and professional. Our son, himself a plumber from out of state, happened to be at the house during the install, and was very impressed with the workmanship – truly first rate! The entire experience was a great one. We would certainly recommend Premier to anyone with HVAC needs.

– Jerimiah K. in Decatur

Continue Reading

Testimonial: Wally from Atlanta

Friday, November 4th, 2011

Premier Indoor Comfort Systems was founded with the goal of achieving the highest customer satisfaction possible, a goal which our technicians live up to everyday. Here is what Wally R. from Atlanta wrote to us about his HVAC installation:

We needed a customer-centric, professional, and responsive HVAC company to take over servicing our home’s HVAC systems. After considerable research, we contacted Premier. Ms. Applegate was knowledgeable and proficient with scheduling and answering our questions. The owners, Mr. Swann and Mr. Sampson each read our emails and responded that they wanted to earn our business. Our service tech, Mr. Huecker arrived on time and conducted the service of our two HVAC systems with professionalism and considerable technical skill. Nothing less would be expected from a fellow vet. After 4 weeks, the systems are running perfectly.

At a time when quality service companies are hard to find, Premier clearly demonstrates their sincere effort to be a top rated HVAC company through their actions and quality personnel.

– Wally R.

Thanks Wally, and congrats to our team for doing such a great job!

Continue Reading

Testimonial: AJ From Fairburn

Wednesday, September 21st, 2011

We try hard to offer great customer service and pride ourselves on our professionalism. It seems we are doing a pretty good job; here is what AJ from Fairburn wrote to us:

I’d like to take a moment to express my appreciation to the folks at Premier Indoor Comfort Systems for a job well done. From the moment I called to report the problem (just after 8:00a) until its resolution (after 9:00p same day), my wife and I were overwhelmed by their professionalism, courtesy, and expertise.

Long story short, I was out of town on business travel about a month ago, and my pregnant wife was home alone with no heat. Thankfully, Premier worked around her schedule and James Knox was able to come out in the evening to fix the problem. Mr. Knox and Premier (including the receptionist who took my initial call and the dispatcher who took a subsequent one) exemplify what I’ve tried so hard to find in a HVAC service provider for the past year: honesty, integrity, and good old-fashioned kindness. Mr. Knox easily found our problem which, coincidentally, resulted from the shoddy work performed by a previous company. He also went above and beyond to explain what was wrong, why it happened, and what we could do in the future for preventive maintenance.

Thank you, Premier. You have a customer for life – I only wish I’d found you sooner.

– AJ C.

Continue Reading

Testimonial from Cartersville

Monday, August 8th, 2011

Peter E. from Cartersville, GA was amazed by our air conditioning repair service; here is what he had to say:

We had our air conditioner go out in June and had a horrible experience with another company before calling Premier. I called late in the day totally expecting to have to wait another two or three days but their employee came out that night – almost at 9:00 and did all the repairs then and there. The price was fair and they actually found a couple of bad safety hazards where the wires had shorted out. So – this is a great company who got the job done and went above and beyond what was expected.

– Peter E.

Thanks Peter, we are happy to help!

Continue Reading